Investigating an Issue with logging tickets via the portal
Minor incident
Web
2023-01-04 09:15
· 8 hours, 20 minutes
Updates
Times are shown in Africa/Abidjan timezone
Resolved
January 4, 2023 · 17:35
The issue preventing support tickets to be logged via the portal has now been resolved
Investigating
January 4, 2023 · 16:51
A fix has been developed and tested in QA. Currently planning a release schedule
Investigating
January 4, 2023 · 13:27
The support teams have identified a fix and are working on resolving the issue
Investigating
January 4, 2023 · 10:11
This issue has been escalated to our supplier, who are investigating
Investigating
January 4, 2023 · 09:22
We are investigating an issue where logging Support tickets via the portal widget produces an error and are working with our Service Desk provider to resolve this issue.
If you are being effected by this, as a TEMPORARY measure can you please email your support query to the following email address where it will be addresses as soon as possible:
support@call2teams.com
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