Reports of issues with outbound calls

We have had confirmation from customers that service has been restored.
Closing this ticket, but the teams will continue to monitor the situation

Actions to recover service have been completed, initial tests confirm service is restored. We continue to monitor

The issue has been escalated and the 4th line team are carrying out actions to restore service.

The Support team are narrowing down the issue and are following established processes to restore service

Our Support teams are investigating reports of issues with outbound calls